Whole-system diagnosis of patient flow, training, mentoring of staff in improvement methodology. Development of operational performance and escalation reporting for teams.
Working with a number of wards in Northern Ireland to reduce patient falls.
Working with a number of acute and non-acute wards to improve ward level data on quality and safety.
Working with a number of providers across a system in SE of England focusing on urgent care pathways to maximise the available capacity in community hospitals.
The senior management team had identified issues with inpatient flow, length of stay and increasing waits in the Emergency Department.
The systems and processes in place within the Emergency Department, Medical Assessment Unit and the GP Assessment Unit were contributing to an extended length of time for clerking acute medical patients.
CCG Board identified the need for whole-system response to patient flow challenges and urgent care pressures they identified that they needed and ‘objective partner’ to support the system
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