Processes
We help teams to identify and collect data which will allow them to create daily, rapid interventions which deliver results quickly. Our method creates long-term behavioural and cultural change with our partner organisations, creating improvement which can be measured, monitored and managed in real time.
We develop teams to diagnose system issues daily, in real time, and to form actions to tackle these issues. We help teams to create a daily prediction for the impact of each improvement, giving them a measure of each action’s outcome. We then support teams to ensure that the action delivers.
Our daily practice of review, diagnosis and action is based on the long-standing, proven clinical method used by healthcare teams. As a doctor would review his/her patient daily, so we review the information daily. And as our clinical colleagues would use this data to prescribe action and monitor progress, so we support teams to follow this process.
Our innovative and custom designed tool, Kitbag, is a cloud-based system that collects and collates information which can be used in presenting and triangulating data – this is vital in helping teams to understand performance trends and the ‘cause and effect’ of key measures.
The objective and detailed information generated by Kitbag creates the foundation for calls and reports that can be used, ongoing, on a daily basis . All our clients have access to a bespoke client portal for all training material to support them through the process every step of the way.
